1. Scope
Logoteca products are digital content (PDF files) delivered online, not on a tangible medium. This policy covers non-supply, non-conformity, technical access issues and refund requests.
Refund Policy for PDFs
This policy applies only to digital products (PDFs) sold on Logoteca. It does not remove mandatory consumer rights.
Last updated: 12 August 2026.
2. After paying for the PDF
After payment is confirmed in the store system, the order status becomes “paid” and download access is enabled for the products in the order.
3. When you receive access
Access is not granted merely by opening the payment page. It is granted after payment confirmation (currently manual verification; later, automatic confirmation via a bank processor if integrated).
4. How you receive the download link
Access is provided from the order checkout page using the access link/token associated with the paid order. Keep this link. If you provided an email, the merchant may send details to that address once email delivery is configured.
5. If payment fails
If payment is not completed or fails, the order remains without PDF access. Downloads are not granted for unconfirmed payments.
6. If payment is cancelled
If payment is cancelled before confirmation, access is not activated. If an amount was temporarily held by a bank/processor without completion, release depends on that institution’s rules; we can help with the order number and store data available to us.
7. Withdrawal right and digital content
For distance contracts, consumers may have a 14-day withdrawal right under consumer-protection law. For digital content not supplied on a tangible medium, the withdrawal right may not apply if supply has begun with the consumer’s prior express consent and confirmation that they lose the withdrawal right (per official guidance on withdrawal exceptions). At checkout, the Customer must accept the Terms and confirm the request for immediate digital delivery / loss of the withdrawal right, to the extent provided by law. Missing confirmations may affect how requests are handled.
8. Cases where a refund or remedy may be granted
Without limiting legal rights, we especially review: • confirmed payment but PDF not supplied; • non-working download link due to Site-side causes; • corrupt or inaccessible file; • product substantially different from the Site description (non-conformity); • duplicate payment for the same order; • other cases where the law requires remedy, price reduction or refund. We do not use an absolute “all sales final / never refunded” clause.
9. How to request a refund
Send a request including: order number, email used (if any), product, problem description and, if possible, screenshots/errors observed.
10. Where to send it
Email: logoplaykids@gmail.com Phone (support): +373 69825255 Merchant: „ZARA FAMILY GROUP” S.R.L. IDNO: 1025600034829 Registered office: MD-2009, str. Gheorghe Asachi, 7, ap. 1, mun. Chișinău, Republica Moldova
11. Resolution timeframe
We review requests within a reasonable time, usually within 14 calendar days of receiving the necessary information. If a refund is approved, amounts are returned through the same payment channels/methods available, subject to the bank or processor’s operational timelines.
12. Technical access issues
If you paid and cannot download: (1) check you are using the full link with token; (2) contact us with the order number; (3) we will restore access or provide an alternative delivery path. If remedy is not reasonably possible, we will discuss a refund.
13. Duplicate charge / temporary hold
In case of an apparent double charge or temporary hold, keep bank evidence and contact us. We will check store orders and provide the data needed to clarify with the bank/processor.
14. Refund / reversal
After card payments via a bank processor are enabled, technical refunds/reversals will follow the processor’s official tools. Until then, refunds related to transfers are handled manually after validating the request.
15. Contact
For any request: logoplaykids@gmail.com. „ZARA FAMILY GROUP” S.R.L., IDNO 1025600034829.