1. General provisions
These Terms and Conditions (“Terms”) govern the use of https://logoteca.md (including the English version) and the purchase of digital educational materials (PDFs) offered under the commercial name Logoteca.
The store is operated by Societatea cu Răspundere Limitată „ZARA FAMILY GROUP” (short name: „ZARA FAMILY GROUP” S.R.L.), IDNO 1025600034829, registered office MD-2009, str. Gheorghe Asachi, 7, ap. 1, mun. Chișinău, Republica Moldova.
By using the Site and/or placing an order, the Customer confirms they have read and accept these Terms. The version applicable to an order is the one published on the Site when the order is placed.
Common definitions:
• “Site” — the Logoteca website;
• “Customer” / “Consumer” — the person placing an order;
• “Digital product” / “PDF” — the electronic educational material sold on the Site;
• “Order” — the purchase request identified by a unique number (e.g. LGT-…);
• “Confirmed payment” — the state in which payment has been validated (automatically by the bank processor or, where applicable, manually by the merchant).
Logoteca offers printable educational PDF materials. Prices are shown on the Site in euro (EUR). The Site does not provide medical consultations or in-person services through this sales platform.
2. Personal data protection
The merchant processes personal data in connection with the digital store (for example: optional contact details at checkout, technical order and download-access data) for contract performance, payment confirmation, PDF access, support and legal obligations.
We do not collect full card numbers, CVV or other sensitive card data on the Site; where used, those details are entered on the secure page of the payment processor (maib).
Data subjects may exercise rights under applicable law of the Republic of Moldova (including Law No. 133/2011 and, where applicable, Law No. 195/2024) by emailing logoplaykids@gmail.com.
Full details on data types, purposes, legal bases, retention and recipients are set out in the Privacy Policy (next section and the dedicated page).
3. Privacy Policy
Logoteca’s Privacy Policy forms part of the information framework applicable to the Customer relationship and describes personal data processing in detail.
The full Policy is published on the Site at:
https://logoteca.md/en/privacy-policy
(Romanian version: https://logoteca.md/politica-de-confidentialitate).
By accepting these Terms at checkout, the Customer confirms they have been informed of the Privacy Policy and how personal data rights may be exercised.
4. Placing an order and payment options
The Customer may buy a product immediately (“Buy now”) or add products to the cart and check out from the Cart page. When an order is created, the system generates an order number. The cart is stored locally in the browser; the order is stored on the store server.
The contract for digital content is formed when the Customer places the order, accepts the Terms and Conditions (and digital delivery confirmations, where applicable) and completes the payment steps shown on the Site.
Payment methods available on the Site:
• online card payment via the maib processor (Checkout API) on the bank’s secure page;
• where applicable, other methods explicitly shown on the Site (e.g. MIA transfer), if enabled.
Logoteca does not request or store full card details on the Site. Opening the payment page alone does not confirm payment and does not alone unlock PDF access.
If payment fails, is cancelled or remains unconfirmed, the order stays without PDF access. Please keep your order number.
5. Delivery terms
Products sold are digital content (PDF files). Delivery is exclusively electronic; there is no physical shipment.
After payment confirmation, the Customer can download the PDFs in the order from the checkout page, using a secure access link/token. The order number alone, without the access token, is not enough to download.
PDF files are not publicly available before payment and are not exposed as free downloads on the Site. If the Customer provides an email address, it may be used for order, payment and access communication.
For digital content, the Customer may be asked to confirm immediate delivery and loss of the 14-day withdrawal right, to the extent provided by law, by ticking the related checkbox at checkout.
6. Return policy
Rules on returns, refunds and remedies for PDF products are detailed in the “Refund Policy for PDFs”, which forms part of the contractual relationship.
The full Policy is published on the Site at:
https://logoteca.md/en/refund-policy
(Romanian version: https://logoteca.md/politica-de-rambursare).
There is no absolute “never refunded” rule; mandatory consumer rights under the law of the Republic of Moldova remain applicable. For card payments via maib, any technical refunds follow the processor’s tools and timelines after the request is validated.
7. Contact details
Merchant: Societatea cu Răspundere Limitată „ZARA FAMILY GROUP” („ZARA FAMILY GROUP” S.R.L.)
IDNO: 1025600034829
Registered office: MD-2009, str. Gheorghe Asachi, 7, ap. 1, mun. Chișinău, Republica Moldova
Email: logoplaykids@gmail.com
Phone: +373 69825255
Website: https://logoteca.md
See also: Privacy Policy; Refund Policy for PDFs.
8. Merchant identification (details)
The Logoteca online store is operated by Societatea cu Răspundere Limitată „ZARA FAMILY GROUP” (short name: „ZARA FAMILY GROUP” S.R.L.).
Identification and contact details:
• Legal name: Societatea cu Răspundere Limitată „ZARA FAMILY GROUP”
• Short name: „ZARA FAMILY GROUP” S.R.L.
• IDNO: 1025600034829
• Registered office: MD-2009, str. Gheorghe Asachi, 7, ap. 1, mun. Chișinău, Republica Moldova
• Customer email: logoplaykids@gmail.com
• Phone: +373 69825255
• Website: https://logoteca.md
Logoteca is the commercial name of the digital store for educational PDF materials.
9. Conformity of digital products
The merchant undertakes to supply digital content as described on the Site and in the indicated format (PDF). In case of non-conformity, non-supply or technical access issues after confirmed payment, the Customer may request a remedy under the Refund Policy for PDFs and applicable law of the Republic of Moldova (including, where applicable, Law No. 105/2003 on consumer protection and Law No. 247/2024 on contracts for the supply of digital content and digital services).
10. Customer rights
The Customer has the right:
• to receive clear information about the product and price before payment;
• to obtain PDF access after payment confirmation;
• to request support for technical access issues;
• to file complaints and request remedies/refunds where the law allows;
• to exercise personal data rights under the Privacy Policy.
The 14-day withdrawal right for distance contracts may be limited for digital content not supplied on a tangible medium when supply has begun with the consumer’s prior express consent and confirmation that they lose this right, under applicable law. Details are in the Refund Policy for PDFs.
11. Customer obligations
The Customer agrees to:
• provide accurate details when completing optional name/email fields;
• use the Site lawfully;
• not attempt unauthorised access to other customers’ orders or files;
• use PDF materials in line with copyright;
• keep the access link/token safe.
12. Copyright
All PDF materials and related content sold on Logoteca are protected by copyright law. Purchase grants a personal/educational licence to use the downloaded file, not a transfer of copyright.
13. Prohibition of unauthorised distribution
Without the merchant’s prior written consent, it is prohibited to publicly redistribute, resell, publish online, widely share PDF files or make copies for commercial purposes. Breach may entail civil liability and other liability provided by law.
14. Reasonable limitation of liability
Logoteca is liable for non-supply or non-conformity of the digital product within the limits of the law. To the extent permitted by law, the merchant is not liable for: (a) temporary Site outages beyond reasonable control; (b) incorrect configuration of the Customer’s device; (c) use of materials for purposes inconsistent with the description. Nothing in these Terms limits mandatory consumer rights.
15. Technical issues
If, after confirmed payment, the Customer cannot download the PDF due to Site-side technical reasons (broken link, corrupt file, server error), Logoteca will take reasonable steps to restore access or provide an equivalent solution under the Refund Policy.
16. Complaints
Complaints should be emailed to logoplaykids@gmail.com, stating the order number, the product concerned and a description of the issue. We will reply within a reasonable time, usually within 14 calendar days of receiving a complete complaint, unless the law provides otherwise.
Merchant: „ZARA FAMILY GROUP” S.R.L., IDNO 1025600034829.
17. Dispute resolution
The parties will first try to resolve disputes amicably. Failing that, disputes are resolved under the law of the Republic of Moldova by the competent courts or, where applicable, through consumer-protection mechanisms provided by law.
18. Changes to the Terms
We may update these Terms. The version applicable to an order is the one published on the Site when the order is placed. The last update date is shown below.
19. Last update date
These Terms and Conditions were updated on 4 September 2026.
